Reorganize for resilience

 
Citation
Title:
Reorganize for resilience
Author:
Editor:
City:
Publisher:
Harvard Business Press
Year:
2010
Volume:
No. of Volumes:
Edition:
Pages:
Series Volume:
Series Editor:
Series Title:
Translator:
Language:
English
URL:
DOI:
LCCN:
2009033706
OCLC Number:
License
Select License
ISBN:
9781422117217
Last Updated:
June 25th, 2012
Abstract

In an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. Sure, most companies say they're "customer-focused," but they don't deliver solutions to customers' thorniest problems. Why? Because they're stymied by the rigid "silos" they're organized around. In Reorganize for Resilience, Ranjay Gulati reveals how resilient companies prosper both in good times and bad, driving growth and increasing profitability by immersing themselves in the lives of their customers. This book shows how resilient organizations cut through internal barriers that impede action, build bridges between warring divisions, and transform former competitors into collaborators.

Based on more than a decade of research in a variety of industries, and filled with examples from companies including Cisco Systems, La Farge, Starbucks, Best Buy, and Jones Lang LaSalle, Gulati exploresthe five levers of resilience:
 
· Coordination: Connect, eradicate, or restructure silos to enable swift responses.
 
· Cooperation: Foster a culture that aligns all employees around the shared goals of customer solutions.
 
· Clout: Redistribute power to "bridge builders" and customer champions.
 
· Capability: Develop employees' skills at tackling changing customer needs.
 
· Connection: Blend partners' offerings with yours to provide unique customer solutions.
Ranjay Gulati is the Jaime and Josefina Chua Tiampo Professor of Business Administration at the Harvard Business School.
DIVA Proven Path to Growth That Rallies the Firm Around Customer Objectives
 
Most companies say they’re “customer-focused”—yet consistently fail to deliver solutions to the problems their customers care about most. That’s because the divisional silos most firms are organized around make it impossible for them to adapt quickly to changing customer needs. In an era of raging commoditization and eroding profit margins, survival depends on staying one step ahead of your customers—not just giving customers what they say they want, but also anticipating what they’ll want in the future, even if they can’t articulate it yet, and finding innovative ways to deliver it.
 
In Reorganize for Resilience, strategy and organizational behavior expert Ranjay Gulati reveals how resilient companies prosper both in good times and bad—driving growth and increasing profitability by immersing themselves in the lives of their customers. Instead of pushing their own offerings on customers, these firms work from the outside-in: identifying current and potential customer problems and then providing seamless, integrated products and services that address them.
 
Based on more than a decade of research in a variety of industries, this implementation-focused guide shows how resilient companies do it: how they break down internal barriers that impede action, build bridges across divisions, and create a network of collaborators. Using examples from companies including Cisco Systems, La Farge, Starbucks, Best Buy, and Jones Lang LaSalle, Gulati describes the five key levers that together help create a resilient organization:
 
• Coordination: Connect, eradicate, or restructure silos to enable swift responses
• Cooperation: Align all employees around the shared goals of customer solutions
• Clout: Redistribute power to “bridge builders” and customer champions
• Capability: Develop employees’ skills at tackling changing customer needs
• Connection: Blend your offerings with partners to provide unique customer solutions
 
Authoritative and practical, Reorganize for Resilience will finally help you “walk the walk” of customer-centricity—and jump-start a virtuous cycle of profits, growt

Seller Condition Item Price Shipping Total Cost
AlibrisUS$ 0.99 US$ 3.50US$ 4.49
AlibrisUS$ 0.99 US$ 3.50US$ 4.49
AlibrisUS$ 0.99 US$ 3.50US$ 4.49
AlibrisUS$ 0.99 US$ 3.50US$ 4.49
AlibrisUS$ 0.99 US$ 3.50US$ 4.49
AlibrisUS$ 0.99 US$ 3.50US$ 4.49
AlibrisUS$ 0.99 US$ 3.50US$ 4.49
AlibrisUS$ 1.45 US$ 3.50US$ 4.95
AlibrisVery Good 1422117219 Ships promptly from Texas.US$ 1.47 US$ 3.50US$ 4.97
AlibrisFair Will show clear signs of use and may include ONE or MORE of the following: water damage to pages, loose binding, loose pages, & worn, bent or torn covers. Used books may not contain supplements such as access codes, CDs, etc. Every item ships the same or next business day with tracking number emailed to you. Get Bombed! ! US$ 1.80 US$ 3.50US$ 5.30
AlibrisFine An apparently unread copy in perfect condition. Dust cover is intact; pages are clean and are not marred by notes or folds of any kind. At ThriftBooks, our motto is: Read More, Spend Less.US$ 1.99 US$ 3.50US$ 5.49
AlibrisFine An apparently unread copy in perfect condition. Dust cover is intact; pages are clean and are not marred by notes or folds of any kind. At ThriftBooks, our motto is: Read More, Spend Less.US$ 2.24 US$ 3.50US$ 5.74
AlibrisVery good A copy that has been read, but remains in excellent condition. Pages are intact and are not marred by notes or highlighting, but may contain a neat previous owner name. The spine remains undamaged. At ThriftBooks, our motto is: Read More, Spend Less.US$ 2.24 US$ 3.50US$ 5.74
AlibrisUS$ 4.00 US$ 3.50US$ 7.50
AlibrisUS$ 4.00 US$ 3.50US$ 7.50
AlibrisUS$ 4.00 US$ 3.50US$ 7.50
AlibrisFine 1422117219 Autographed by author! Ships promptly from Texas.US$ 4.98 US$ 3.50US$ 8.48
AlibrisVery Good Very Good used book. nice cover, tight binding, clean pages thanx!US$ 5.09 US$ 3.50US$ 8.59
AlibrisVery Good 1422117219 No CD Included. Access code may be previously used. Light dirt, wear, fading or curling of cover or spine. Good Binding. Minimal, if any highlighting or writing. Cover has used book stickers or residue.US$ 5.99 US$ 3.50US$ 9.49
AlibrisVery Good Hardcover with dust jacket, tight, bright, pages clear and bright, shelf and edge wear, corners bumped, packaged in cardboard box for shipment, tracking on U.S. orders.US$ 6.50 US$ 3.50US$ 10.00
AlibrisUS$ 7.99 US$ 3.50US$ 11.49
AlibrisUS$ 7.99 US$ 3.50US$ 11.49
AlibrisFair Buy with confidence. Excellent Customer Service & Return policy. Ships Fast. 24*7 Customer Service.US$ 9.79 US$ 3.50US$ 13.29
AlibrisVery Good Plus To Near Fine. Near Fine Dust Jacket 270 pp. Tightly bound. Corners not bumped. Text is free of markings. Note: Near fine but with some rounding to cloth at head of spine. Signed by author on book plate on title page.US$ 19.00 US$ 3.50US$ 22.50
  • Recommend Us